Stop Churn

Without Spending A Fortune

Revolutionize Service Quality and Excel at Service Essentials

Discover how I raised my game, got respect, and secured my company's future

Feeling the churn burn?

Departments clashing, credibility waning?

Missed revenue targets, a tarnished brand reputation, and stunted growth?

I've walked a mile in those shoes until a eureka moment changed everything. It's your turn for that revelation.

Imagine a future with loyal customers, united teams, and restored respect.

Picture the peace of knowing your strategy will bolster customer devotion.

With two decades in B2B SaaS, I've revolutionized services for 50 million users worldwide. My secret? A neuroscience and psychology-driven method to cut churn, not corners.

Claim your 45-minute strategy call, on the house.

Why gratis? It's my test drive - a win-win to gauge our potential compatabilty. You'll leave with a prioritized plan, ready to propel your service to the zenith.

Seize this moment to sharpen your strategy with a seasoned expert.

Together, we can boost your service, curb churn, and hit your targets, all within budget.

Transform Your SaaS:

Slash Churn & Unite Teams

It's Time To Be The Hero!

I've got 20 years in B2B SaaS under my belt, both in the UK & Europe and Silicon Valley.

I've packed all that know-how into a 12-week course just for people like you.

These are real-deal insights on making your customers stick around longer and rave about your service.

And guess what? I'm throwing in a free 45-minute session to see if we're a good match.

Even if we don't end up working together, you'll walk away with a clearer picture of how to boost your success.

No fluff, just straight-up strategies that work. Ready to jumpstart your service game? Let's chat.

The course covers six skills that are essential to a B2B SaaS Leader

Effective Strategies to Reduce Churn in SaaS Companies - using neuroscience and psychology
Understanding Silos and How To Break Them Down
Strategy That Sticks
Reframe Budgets To Support Your Goals
Building a Customer-Centric Culture and Internal Alliances in SaaS Organizations
The Art of Storytelling to Get Cross-Company Buy-in

Fiona Vickers

Customer Success Executive

I worked with Nick over a number of years and a number of different roles.

Nick was always very supportive and very creative in defining solutions and problem resolution.

Andrew Woodward

Chief Product & Technology Officer

From a skills and competencies perspective Nick has had the most unusual combination of experiences and that shows in his critical thinking and ability to shape communications to help others understand what needs to be achieved and how it might be possible to get there.

It's clear that he has a fundamental understanding of what customer service is and how experiences influence behaviours and temperament. From that understanding I've seen him quickly derive ways to measure impediments and their root causes and most crucially, ways to improve.

Time and time again.

With those points made, his strongest capability in my opinion is that while he knows a great deal and has tremendous experience, he is never afraid to be challenged and relishes the mental challenge that comes from others opinions even if they're conflicting. He will analyse, critique and adapt accordingly.

Andrew Sutton

Sales Director

I have worked in the IT industry for 26 years and Nick Goss is one of the few people I have the pleasure of working with who actually can:

Imagine

Articulate

Communicate

Design

Deliver

Maintain

and perhaps more importantly Improve the clients use of IT within the given timescale and budget...

And that aint easy ...it usually demands about 4 people minimum to produce such a result and that is what you get with Mr Goss on any given day

B2B SaaS-Centric Blueprint

Clarifying Your Path

Can I manage this course with my executive duties?
Absolutely. Designed for high-impact efficiency, it fits your tight schedule.

Why this program?

Because it's carved out for the unique B2B SaaS terrain.

Crafted by Nick Goss, seasoned in Silicon Valley and the UK tech scenes, it's a practical playbook for SaaS hurdles.

Stand out with a blend of strategic foresight and actionable tactics, tailored for the SaaS world.

Equip yourself not just with service improvement tools but with emotional intelligence, shaping a comprehensive approach to slashing churn.

Why Now?

Consider the cost of a month's lost MRR!

What outcomes can I expect? While results cannot be guaranteed, anticipate enhanced team harmony, integrated customer feedback, and a surge in service quality.

Cost Efficiency: Provides a comprehensive learning experience at a fraction of the cost of hiring external consultants, offering significant ROI through actionable strategies.

Comprehensive Learning Journey: Covers a wide range of topics from strategic alignment and service quality to internal collaboration and storytelling, ensuring a holistic approach to improving service delivery.

Make Every Voice Count

Every business has 'squeaky wheels' that dominate the customer conversations, Don't just hear the loud ones. Choose wisely who to heed.

United Front

Align teams and forge a united, customer-first team vision.

Churn Psychology

Uncover the hidden drivers of customer behavior.

Data Decoded

Turn complex data into clear, actionable strategies.

Opportunity Forecasting

It's not magic; it's method. Spot and seize retention and growth chances.

Value and Versatility: A consultant's wisdom at a slice of the cost, packed with implementable strategies.

Holistic Expertise: From strategic alignment to storytelling, it's a full-circle learning expedition.

Ready-to-Apply Tactics: Ditch the theory for immediate, practical tools and templates.

Custom-Tailored Guidance: Interactive, personal sessions with Nick Goss for advice that hits home.

Ongoing Peer Support: Join a network of like-minded professionals for shared growth and support.

Learn on Your Terms: Access the online course at your convenience, from anywhere.

Lasting Transformation: Instill a mindset of continual improvement and customer-focused leadership.

Genuine, Relatable Teaching: Straight talk, real stories. Learning with a human touch.

A powerhouse combination that meets executives' immediate needs and supports enduring success and development.

SaaS Leadership

It's Software AND Service

Nick Goss is a seasoned SaaS leader who knows the industry inside out—globally, from the C-suite to the user interface.

He combines experience-driven authority with heartfelt empathy and clear-cut solutions to both professional and personal challenges.

Our sessions delve into more than SaaS tactics; they're about life lessons in resilience, the impact of stellar service, and the steps to achieve it.

Let's untangle the SaaS web with insights as actionable as they are insightful. Join us, and let's recast the SaaS leadership mold with excellence, strategy, and sincerity.

Embark on Your Service Odyssey

Ready to elevate your SaaS to pinnacle service excellence?

Enroll and start leading beyond expectations.
Your quest for revolutionizing SaaS customer service begins now.

Why I'm Invested

A Fresh Outlook

Bad service annoys me. REALLY annoys me.

Ever been stuck on hold, only to have your issue resolved in minutes?

That's just the tip of the iceberg.

In the SaaS sprint, we often miss something vital: the human touch. My global tech experience taught me even the shiniest tools dull without it.

I remember the client on the brink of leaving; we simply asked how they truly use our product. That act of empathy turned the tide.

A personal MS diagnosis rewired my view of service and leadership. Life from a wheelchair spotlights the small but mighty interactions that make or break daily experiences—and that's what I bring to the table.

I champion conversational leadership that marries compassion with capability. We celebrate outputs that respect user hurdles as much as our own.

Informed and Insightful: Global know-how with a personal touch.
Authentic and Empathetic: Heartfelt, relatable, real.
Strategic and Practical: Real-world strategies for tangible, measurable change.

Career Safeguard

Pioneering the Customer Experience

Customer expectations evolve rapidly; CCOs face thrilling but daunting roles. Statistics show CCO tenures last between 26 to 34.5 months—a high-pressure gig.

It's a complex job, requiring strategic acumen and a deep grasp of customer interplay. The fleeting nature of the role signals a need for solid support and strategic allies.

Seeking help isn't just for current challenges; it's about bolstering your arsenal with strategies and insights for extended impact and tenure.

With expert advice customized for your unique challenges, you can cement your role and drive pivotal changes that underscore the worth of customer-centric leadership.