Privacy Policy, Terms & Conditions

Here's the Terms, Conditions, & Policies for using our online training and coaching:

Who Can Use Our Services:

- You must be at least 16 years old to use our Services.

Keep Your Info Correct:

- Make sure all your account details are correct and up-to-date.

Using Service Quality Central:

- We're giving you a special 'just-for-you' pass to use our stuff for non-money-making reasons.

We Can Switch Things Up:

- Sometimes we need to change or shuffle our content around. We'll always try to let you know what's up.

Your Stuff is Your Stuff:

- Anything you make and share is yours, but when you share it, you're giving us permission to use it too.

Help Us Help You:

- Tell us what you think! Your ideas can help us get better, and we can use them without having to pay you for them.

Stay Safe:

- We're on your team when it comes to security, but we can't promise to block all the bad guys. Keep your account info safe and tell us if something's up.

Not Our Circus, Not Our Monkeys:

- If we link to someone else's stuff, we're not in charge of what they say or do.

Be Cool with Content:

- Don't swipe content from Service Quality Central or anyone else.

Paying for Stuff:

- If you buy something, we charge in UK Sterling, but we'll tell you what it is in your money. You handle the taxes and fees, and if you need a refund, check our Refund Policy.

We Can Change Things:

- We might tweak or pull our services, but if you've paid for something and we drop it, you might get your money back.

Things Happen:

- We give you our services 'as they are', and we're not on the hook for any hiccups or bumps you face while using them.

The Rules of the Game:

- UK laws play referee here. If we have a disagreement, we'll try to work it out in arbitration or local court for you.

The Fine Print:

- We can change these rules. Keep using Service Quality Central, and you're saying 'okay' to the new terms.

- If one rule doesn't apply, the rest still do.

- Don't use your account and it goes into hibernation, but you can wake it up with a login.

Privacy Notice

Your privacy is important to us. It is our policy to respect your privacy regarding any information we may collect from you across our website and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we're collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we'll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don't share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

By hopping into our online training and coaching, you're agreeing to all this. Thanks for sticking with us through the legal stuff – now let's get going!

This policy is effective as of 1 February 2024.

The Service Quality Central Team"